Privacy Policy

Overview

NURŌ ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NURŌ mobile application and website (collectively, the "Service").

What We Collect

Information you provide directly

• Name and email address (account creation)
• Password (stored in encrypted form)
• Profile information (optional: age, fitness goals)
• Payment information (processed securely via Stripe — we do not store card details)
• Communications with our support team

Information collected automatically

• Device type, operating system, and app version
• IP address and approximate location (country/city level)
• App usage data (features used, sessions, content viewed)
• Crash reports and performance data

Information from third parties

• If you sign in via Apple or Google, we receive basic profile data from those platforms
• Analytics providers (e.g. Mixpanel, Google Analytics) may share aggregated usage data

How We Use Your Data

We use the information we collect to:

• Create and manage your account
• Process subscription payments and renewals
• Deliver the NURŌ programs, content, and features
• Send transactional emails (receipts, password resets)
• Send marketing communications, if you have opted in
• Improve the app through analytics and user feedback
• Respond to customer support inquiries
• Comply with legal obligations

We will never use your data in ways that are inconsistent with this policy or for which you have not given consent.

Sharing Your Data

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating the Service (e.g., Stripe for payments, Mailchimp/Klaviyo for email, Mixpanel for analytics). These providers are contractually bound to protect your data.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
• With your consent: For any other purpose with your explicit consent.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and understand how our Service is used.

Types of cookies we use

• Essential cookies: Required for the Service to function. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with our site (e.g., Google Analytics).
• Marketing cookies: Used for retargeting and advertising (e.g., Meta Pixel, TikTok Pixel). Only active with your consent.

You can manage your cookie preferences via the consent banner on our website, or through your browser settings. Note that disabling certain cookies may affect functionality.

Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

When you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required for legal, tax, or compliance purposes.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure, encrypted password storage
• Access controls limiting who can view user data
• Regular security reviews

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the highest reasonable standard.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the link in any email.
• Cookie preferences: Manage consent via our cookie banner or browser settings.

To exercise any of these rights, contact us at info@nurodopamine.com. We will respond within 30 days.

GDPR (European Users): If you are in the EU/EEA, you have additional rights under the General Data Protection Regulation and may lodge a complaint with your local data protection authority.

CASL (Canadian Users): We comply with Canada's Anti-Spam Legislation. You will only receive marketing emails if you have expressly consented.

Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

International Users

NURŌ is operated from Canada. If you are accessing the Service from outside Canada — including from the European Union, United Kingdom, or Australia — your information may be transferred to and processed in Canada.

By using the Service, you consent to this transfer. We ensure that appropriate safeguards are in place in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice in the app. The "Last updated" date at the top of this policy reflects the most recent revision.

Your continued use of the Service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

NURŌ — Privacy Team
Email: info@nurodopamine.com
Website: nurodopamine.com